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1396 Don Mills Rd, Unit B113, Toronto, ON | 647.352.2880

| FREQUENTLY ASKED QUESTIONS |

Concussions | Vestibular Issues | Headaches | TMJ dysfunction | Neck Pain | Rotator Cuff Injury | Tennis Elbow | Carpal Tunnel Syndrome | Low Back Pain | Sacroiliac Joint and Pelvic Dysfunction | Hip and Knee Arthritis | Patella Femoral Syndrome | Plantar Fasciitis | Ankle Sprains … and many others.

Don’t see your diagnosis on our list? Contact us to see how we can help you.

  • When you arrive 15 minutes prior to the appointment time, your personal patient profile will be created.
  • To expedite the process, you may log into the patient portal and fill in the intake form. Note: the patient portal requires a username and password to access. For more information see FAQ “What is the Patient Online Profile?” below.
  • Expect a thorough one hour, one-on-one assessment and treatment with a highly trained physiotherapist.
  • Please wear comfortable clothing (i.e., shorts, t-shirt, tanktop, etc.) at the initial assessment regardless of body part so that we can perform a full body assessment.
  • Our Online Patient Profile gives you secure access to: your initial assessment intake form; past invoices and account; documents like your doctor referrals, links to exercises and other videos that can be shared by your health care practitioner; and the ability to book your next appointment.
  • A patient account will be created in order for you to access this Online Patient Profile. This is to ensure your health information remains private and secure.
  • If you were not given information regarding your Online Patient Profile at the time of your booking, please contact us to set up a username and password by calling us at 647.352.2880, emailing us at info@symmetryphysiotherapy.ca or by filling out the form in the “CONTACT US” section below and we will respond to you within 24 hours.
  • To access the portal, please click here or the “BOOK APPOINTMENT” button on the “HOME” page
  • All appointments are one-on-one with the physiotherapist.
  • Initial assessments are 60 mins
  • Follow-up appointments are 30 mins

*Prices as of January 1, 2021

Physiotherapy:

  • Initial Assessment (60 mins) – $120
  • Follow-Up Appointment (30 mins) – $75

Registered Massage Therapy:

  • 90 Mins – $130+HST
  • 60 Mins – $93+HST
  • 45 Mins – $77+HST
  • 30 Mins – $60+HST

 

 

Monday: 9 am – 7 pm 
Tuesday: 9:30 am – 5:30 pm 
Wednesday: 9 am – 7 pm 
Thursday: 9:30 am – 5:30 pm 
Friday: 9 am – 7 pm 

*individual practitioner hours may differ and can be seen on our Online Patient Profile.

Yes. There is ample free parking in front of the clinic in the Diamond at Don Mills Plaza.

No. Physiotherapists are considered Primary Healthcare Practitioners, and do not need a prior physician referral. However, some insurance companies may require a physician requisition PRIOR to the appointment before they will cover the appointment.

  • Yes, we can direct bill most extended health insurance including: Sunlife, Standard Life, Manulife, Desjardins, Great-West Life, Green Shield, Blue Cross, Johnson and other major companies. Please check Telus and/or Provider Connect to see if your third party insurer is a participant.

*Please bring all of your third party group insurance information (policy and group number, maximum $ per year, maximum $ per visit, deductible, coverage reset date) if you would like the option to direct bill your insurance.

  • Yes, we have an HCAI account and can bill the insurance companies directly. If you are visiting Symmetry Physiotherapy + Rehabilitation as a result of a motor vehicle accident, please be sure to inform us at the time of booking and bring all of the necessary information to your first visit.

*This includes your claim number, insurance and adjuster information.

• No, unfortunately at Symmetry Physiotherapy + Rehabilitation we do not have the ability to accept WSIB clients at this time.

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  • Debit
  • E-transfer
  • Cash